Question 1

What does National Telehealth Providers do?

Accepted Answer

National Telehealth Providers is a technology platform that connects you with independent, licensed healthcare and veterinary providers. We coordinate your intake and match you with a provider, then your care continues through virtual visits on the platform. See how it works for a step-by-step walkthrough.

Question 2

Is National Telehealth Providers the prescribing medical provider?

Accepted Answer

No. We are not a medical provider. All medical decisions, including whether to prescribe medication, are made solely by the independent, licensed healthcare provider you interact with through our platform.

Question 3

What services are available?

Accepted Answer

We offer urgent care, primary care, behavioral health, dermatology, veterinary telehealth, and prescription discount programs, with more services being added to the platform over time. Browse all telehealth services for full details on each one.

Question 4

Do I need insurance to use telehealth?

Accepted Answer

No insurance is required. Our services are subscription-based with transparent pricing, so you know the cost before you start. Some plans also include a prescription discount program that lowers the cash price of medications at participating pharmacies.

Question 5

What states do you serve?

Accepted Answer

Our services are available in all 50 U.S. states. Specific provider availability may vary by state and service category, since each clinician is licensed in the states where they practice.

Question 6

How quickly can I see a provider?

Accepted Answer

Urgent care and veterinary guidance are available 24 hours a day, including nights, weekends, and holidays, so you can start a visit as soon as you complete intake. Primary care, behavioral health, and dermatology visits are scheduled with a licensed provider, and follow-ups stay with the same provider whenever possible.

Question 7

Can I get a prescription through an online visit?

Accepted Answer

Your provider can send a prescription to your pharmacy when it is clinically appropriate. That decision belongs entirely to the independent, licensed provider reviewing your case, and some medications cannot be prescribed through telehealth. Certain plans add a prescription discount program, such as urgent care with Rx discounts and primary care with Rx discounts.

Question 8

How do I access my patient portal?

Accepted Answer

Sign in at the patient portal to manage your account and messages. You can also start visits and connect with your provider there.

Question 9

How do I manage my billing or subscription?

Accepted Answer

Use the "Manage Billing" button in the header or footer. It opens our secure billing portal powered by Stripe, where you can update your payment method and download invoices.

Question 10

Can I cancel my subscription?

Accepted Answer

Yes. Month-to-month plans can be canceled at any time, effective at the end of the current billing cycle. Multi-month plans stay in effect for the full term. See our Refund & Cancellation Policy for details.

Question 11

Is my health data secure?

Accepted Answer

Yes. We operate a HIPAA-compliant platform and implement reasonable security safeguards including encryption and access controls. Our Privacy Policy explains what we collect and how it is handled.

Question 12

Do you have physical locations?

Accepted Answer

Our services are delivered entirely online, and we do not operate physical clinics. If a condition needs an in-person exam, imaging, or lab work, your provider will refer you to local care. Our corporate mailing address is 100 North Point Center E, Suite 125, Alpharetta, Georgia 30022.

Question 13

Is telehealth appropriate for an emergency?

Accepted Answer

No. Telehealth is not for emergencies. Call 911 or go to the nearest emergency room for symptoms such as chest pain, difficulty breathing, severe bleeding, or stroke symptoms. If you are in a mental health crisis, call or text 988. For pet emergencies, contact an emergency veterinarian right away.

Question 14

How do I contact support?

Accepted Answer

Email us at support@nationaltelehealthproviders.com and our team will get back to you, usually within one business day. You can also use our contact page for portal and billing links.

Question 15

Where can I find your legal policies?

Accepted Answer

Our Privacy Policy, Terms & Conditions, Refund & Cancellation Policy, Shipping Policy, and Disclaimer are all available in the footer of every page.

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